Shipping policy
Our Commitment
At Jouzzle, we’re dedicated to delivering an exceptional shopping experience from checkout to doorstep.
That’s why we keep our shipping policy simple, transparent, and customer-friendly.
We are proud to offer Free Shipping on all orders within the United Kingdom & United States — no minimum spend required.
Shipping Locations
This Shipping Policy applies exclusively to orders shipped within the United Kingdom & United States.
Order & Delivery Times
Order Cutoff Time:
5:00 PM (GMT), (Monday to Friday).
Orders placed after this time will be processed on the next business day, which may extend delivery by one additional day.
Order Handling Time:
1–2 business days (Monday to Friday).
During this time, your order is verified, packed, and prepared for shipment by our fulfillment team.
Transit Time:
6–8 business days (Monday–Friday).
Estimated Total Delivery Time:
7–10 business days from the date of order placement.
Trusted Carrier Partners
We work only with reliable and recognized delivery partners to ensure your package arrives safely and on time:
Royal Mail
DHL
These carriers provide full tracking and doorstep delivery throughout the UK.
and within the United States:
USPS
Yunexpress
Shipping Costs
Free Shipping:
All orders within the United Kingdom & United States ship free of charge, with no minimum purchase requirement.
There are no hidden handling fees or extra surcharges — what you see at checkout is what you pay.
Delivery Issues
We know how important your order is to you.
If you experience any issue — such as delays, damage, or a lost parcel . please contact our customer support team immediately.
We’ll investigate with the carrier and make sure your order is delivered or replaced as quickly as possible.
Tracking Your Order
Once your order ships, you’ll receive an email notification with a tracking number.
You can track your order anytime via our Order Tracking Page, which provides real-time updates on your delivery’s progress.
Need Help or Have Questions?
Visit our FAQs page for common questions or reach out directly to our Customer Service team — we’re always happy to assist.
Contact Information
Store Name: Jouzzle
Address: Central House, 1 Ballards Lane, London N3 1LQ, United Kingdom
Email: info@jouzzle.com
Phone:Â +447848145836
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We strive to respond to all emails within 1–2 business days.