At Jouzzle , we’re always happy to hear from you! Whether you have questions about your order, need help choosing the right product for your Kids, or simply want to share feedback, our team is here to assist. You can reach us by email at info@jouzzle.com
Address: Central House, 1 Ballards Lane, London N3 1LQ, United Kingdom
Phone: +447848145836
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We strive to respond to all emails within 1–2 business days.
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Have Questions?
We Have Answers.
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How long will it take for my order to arrive?
At Jouzzle, once you place your order (Monday–Friday) before 5 PM GMT, we typically process it in 1–2 business days. Transit time for UK deliveries is generally 6-8 business days, so you should receive your item within 7–10 business days.
You can also visit our Shipping Policy
Do you offer free shipping?
Yes , we offer free shipping on all orders within the United Kingdom.
Do you ship internationally?
Not at this time , Jouzzle currently ships exclusively within the United Kingdom.
What is your Return Policy?
We offer a 30-day return window from the day you receive your order. Whether you received a defective item or simply changed your mind, you can contact our support team to initiate a return or exchange.
You can also visit our Return Policy
What materials are used in your toys?
Yes , all Jouzzle toys are designed and developed with safety and creativity in mind. Many of our products use non toxic materials, smooth edges, and age-appropriate design to support safe play and learning.
What payment methods do you accept?
American Express , Apple Pay , Diners Club , Discover , Google Pay , Maestro , MasterCard , PayPal , Shop Pay , Union Pay , Visa
you can also check it here Billing Terms and Conditions