Privacy policy
1. Introduction
Welcome to Jouzzle.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, services, and related tools (collectively, the “Services”).
By using our Services, you agree to the terms described below. If anything here conflicts with our Terms of Service, this Privacy Policy takes priority for matters related to personal data.
2. Information We Collect
We collect information to improve your shopping experience and ensure secure transactions. This may include:
Contact Information — name, billing & shipping addresses, phone number, and email.
Payment Information — credit/debit card details, transaction data, and payment confirmations.
Account Data — usernames, passwords, preferences, and saved settings.
Order Details — items viewed, added to cart, purchased, exchanged, or returned.
Device & Usage Data — IP address, browser type, operating system, and browsing behavior.Customer Support Messages — communications you send us via email or chat.
3. How We Collect Information
We collect personal data from several sources:
1) Directly from you – when you create an account, make a purchase, or contact us.
2) Automatically – via cookies, analytics tools, and web technologies when you visit our store.
3) From third parties – such as Shopify, our payment processors, or advertising partners.
4. How We Use Your Information
We may use your information to:
Process and fulfill orders (payments, shipping, returns).
Customize your shopping experience and show relevant products.
Communicate with you about orders, updates, and customer service requests.
Send marketing and promotions (you can unsubscribe anytime).
Protect against fraud and ensure secure transactions.
Comply with legal obligations and respond to lawful requests.
5. Sharing Your Information
We only share data when necessary, including with:
Shopify – our e-commerce platform and data processor.
Payment Providers – to securely process payments.
Marketing & Analytics Partners – to show you relevant ads or improve our store.
Shipping Partners – to deliver your orders efficiently.
Legal Authorities – if required by law or to prevent fraud or misuse.
We never sell your personal data.
6. Our Relationship with Shopify
Our store is hosted by Shopify, which processes some of your personal data on our behalf. Shopify may also use aggregated data from your interactions across different Shopify stores to improve its platform.
To learn more about Shopify’s privacy practices or to exercise rights regarding data they process, visit:
đź”— Shopify Consumer Privacy Policy
đź”—Â Shopify Privacy Portal
7. Children’s Privacy
Our Services are not intended for minors. We do not knowingly collect data from individuals under 16.
If you believe a child has provided us with personal data, please contact us and we’ll promptly delete it.
8. Data Retention & Security
We retain your information as long as necessary to:
Provide our Services
Fulfill legal and tax obligations
Resolve disputes or enforce agreements
We use encryption, secure servers, and third-party protections — but no system is completely secure. Please avoid sending sensitive data through unencrypted channels.
9. Your Rights
Depending on your location, you may have the right to:
Access — request a copy of your personal data.
Delete — ask us to erase your information.
Correct — update inaccurate information.
Portability — receive data in a transferable format.
Opt-out — stop data sharing for targeted advertising.
To exercise your rights, contact us at info@jouzzle.com
10. Cookies & Preferences
We use cookies to:
Keep you signed in
Remember items in your cart
Analyze traffic and improve performance
You can control or delete cookies via your browser settings.
11. International Transfers
Your information may be processed in other countries, including outside the UK or EU.
When doing so, we use approved legal mechanisms such as Standard Contractual Clauses to ensure adequate protection.
12. Updates to This Policy
We may update this Privacy Policy periodically.
The updated version will be posted here with a new “Last updated” date. Major changes will be clearly communicated.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us:
Store Name: Jouzzle
Address: Central House, 1 Ballards Lane, London N3 1LQ, United Kingdom
Email: info@jouzzle.com
Phone:Â +447848145836
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We strive to respond to all emails within 1–2 business days.