Refund policy
30-Day Easy Returns
At Jouzzle, we want you to absolutely love your purchase.
If for any reason you’re not satisfied, we make returning your item simple and stress free.
Return Policy Overview
Return Window:
You have 30 days from the date you receive your order to initiate a return for United Kingdom & United States.
Condition of Items:
All returned products must be:
Unused and in their original condition.
Returned in the original packaging with all accessories, manuals, and tags intact.
We gladly accept returns for both defective and non defective products.
Easy Returns:
Our customer support team will guide you through the entire process from requesting a return to tracking your refund.
Return Costs
For Defective Products
No cost to you.
Applies when the product is incorrect, damaged during shipping, or defective in any way.
Jouzzle will cover all return shipping and replacement costs.
For Customer Remorse (Change of Mind)
 You will be responsible for the actual cost of return shipping.
This includes cases such as:
Purchasing the wrong product.
The item not fitting your needs.
Deciding you no longer want the product.
Original shipping fees are non refundable.
How to Return an Item
1) Contact Us
Email our support team at info@jouzzle.com
2) Pack Your Item
Repack the product securely in its original packaging, including all items that came with it (tags, documents, accessories).
3) Send It Back
Drop your return package at the nearest shipping carrier according to the return instructions we provide by email.
Refund Process
1) Inspection
Once your item arrives, our team will carefully inspect it to confirm it meets our return conditions.
2) Refund
After approval, your refund will be processed within 7 business days.
Refunds are sent to your original payment method, though the exact timing may vary depending on your bank or payment provider.
Exchanges
Want to swap for a different size, color, or product?
No problem we make it easy!
Simply Contact Us and our team will arrange the exchange quickly and efficiently.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned.
Products that are non-returnable will always be clearly marked on their product page.
Need Help or Have Questions?
Check our FAQs page for more details or get in touch with our support team anytime.
We’re always happy to assist you.
Contact Information
Store Name: Jouzzle
Address: Central House, 1 Ballards Lane, London N3 1LQ, United Kingdom
Email: info@jouzzle.com
Phone:Â +447848145836
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We strive to respond to all emails within 1–2 business days.